Last updated: 16 August 2026<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t This Privacy Policy explains how Reset Recovery collects and uses personal data through this website and when arranging or providing physiotherapy, rehabilitation, sports recovery, massage and related services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t The data controller is [LEGAL COMPANY NAME]<\/strong>, EIK\/company registration number [EIK \/ COMPANY REGISTRATION NUMBER]<\/strong>, VAT number [VAT NUMBER, IF APPLICABLE]<\/strong>, registered address [REGISTERED ADDRESS]<\/strong>, trading as Reset Recovery.<\/p>\n Clinic address: 24 Lerin St., Belite Brezi, 1000 Sofia, Bulgaria. General contact: contact@resetrecovery.bg; telephone: [PHONE NUMBER]. Privacy enquiries and requests: [PRIVACY CONTACT EMAIL]<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t This policy applies to visitors, people who contact us, people who request or attend an appointment, parents or guardians acting for a minor, and other persons whose data is provided to us for these purposes. It does not replace the information and consent process used before any assessment or treatment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t No customer account is required for the standard appointment-request process. The standard form is intentionally designed not to request a diagnosis, medical history or symptom description. Please do not include health information in a general message unless it is necessary. If you voluntarily include it, we will limit its use to responding to the enquiry, arranging appropriate care and protecting health and safety.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t An online appointment request is reviewed manually. Submitting it does not guarantee a time slot, treatment or clinical suitability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Access is limited to the therapist and authorised persons who need the information. We may also use carefully selected providers for website hosting and administration, email and communications, appointment management, security and anti-spam, professional advice, accounting and, if introduced, online payments. The website currently embeds Google Maps only after the relevant consent choice is made. We may disclose data to public authorities where required by law or necessary to protect legal rights or safety.<\/p>\n We do not sell personal data. We do not use health data for marketing, profiling or automated clinical decisions. Mailchimp is not currently connected, and no newsletter data is transferred to it unless and until the service is deliberately enabled and a person has opted in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Some technology providers, including Google or Cloudflare, may process data outside Bulgaria or the European Economic Area. Where this occurs, we rely on an applicable adequacy decision or appropriate safeguards such as the European Commission’s standard contractual clauses, together with supplementary measures where required. Provider privacy information is linked in our Cookie Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t We may keep data longer where a law, dispute, investigation or safeguarding need requires it. We securely delete or anonymise data when it is no longer needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t Subject to the conditions in the GDPR, you may request access, correction, deletion, restriction, portability or objection to processing, and you may withdraw consent at any time. Where processing is based on legitimate interests, you may object for reasons relating to your particular situation. We do not make solely automated decisions that produce legal or similarly significant effects.<\/p>\n1. Who is responsible for your data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
2. What this policy covers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
3. Personal data we may collect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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4. Why we use personal data and our legal bases<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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5. Recipients and service providers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
6. International transfers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
7. How long we keep data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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8. Your rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t